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Rafcina Apparels

Return & Refund Policy

Last Updated: 02/12/2025

At Rafcina Apparels, we want you to love every purchase. If something isn't right, we offer a smooth and simple return process under the terms below. Our warehouse team inspects every order carefully before shipping.

1Return Eligibility (14 Days)

You may request a return within 14 days of the delivery date. To qualify, items must be:

  • Unworn and unwashed
  • Free from makeup, stains, perfume, or wear
  • In original condition
  • With all original tags and packaging attached

If items do not meet the above, they will be returned to you at your cost.

2Items That Cannot Be Returned

For hygiene and safety reasons, the following items are non-returnable:

  • Hijabs & headscarves
  • Under-scarves, sleeves & caps
  • Niqab
  • Clearance or final-sale items
  • Gift cards

3Faulty, Wrong, or Missing Items

If you receive an item that is faulty, incorrect, or missing from your order:

  • Please email us at sales@rafcina.com within 48 hours of delivery
  • Include clear photos showing the issue

We will review and offer: Replacement, Exchange, Full refund, or Store credit

4Exchanges

We offer exchanges for:

  • Size changes
  • Colour changes
  • A different item of equal value (if stock is available)

If the requested item is unavailable, you may choose a refund or store credit.

5Refund Options

If your return is approved and the item passes inspection, you may receive:

  • Refund to original payment method (Processing time: 3–7 business days after inspection)
  • Store Credit — Valid for 12 months from date of issue
  • Replacement or exchange if available

Note: Shipping fees are non-refundable unless the return is due to an error on our part.

6Return Process

1

Request a return

Email sales@rafcina.com with: Order number, Item(s) you want to return, Reason for return, Photos (if applicable)

2

Approval

We will review your request within 24–48 hours.

3

Receive your return label

A shipping label will be provided once your return is approved.

4

Send your parcel

Return the item within 7 days of receiving your return label.

5

Inspection & refund

Once received, items are inspected within 1–3 business days.

7Return Shipping

  • Return shipping costs are covered by Rafcina Apparels only for faulty or incorrect items.
  • For change-of-mind returns, return shipping may be deducted from your refund or store credit.

8Lost Parcels or Wrong Address

We are not responsible for returns lost due to:

  • Incorrect return address being used
  • Lost parcels without tracking
  • Delays caused by the postal service

We strongly recommend using the pre-paid return label we issue.

Questions?

Contact us at sales@rafcina.com